Our facilities team strives to keep our non-smoking floors clear of smoke smells from the third floor and I am happy to know that you did not smell any smoke in your room – I will let the facilities department know of your positive feedback. Thank you for saying it was one of the best concerts you have attended! Our marketing department works very hard at providing the best outdoor concert experience as possible.

I am glad to hear that you had such a positive experience at our outdoor concert for Journey. Warm Regards, Brandon Porterfield Hospitality Training Manager Soaring Eagle Casino and Resort 989.775.0148 chris t, Thank you for taking the time to review the Soaring Eagle Casino & Resort. If you choose to stay again in the future, whether it is for business or leisure, feel free to reach out to me and I can answer any questions or concerns you may have. I will pass along your kind words to each of these departments.

I will inform the Food and Beverage department that you found the food to be “great.” The Sales, Banquet, and Spa departments believe in providing Four Diamond guest services and giving the guest a memorable experience. I am happy to read that you enjoyed your various dining experiences. At the Soaring Eagle Casino & Resort we have four restaurants on property that provide a wide variety of cuisine.

I will let the Housekeeping department know that you felt “the hotel rooms and suites were clean, up-to-date and met” the needs of your group. Our large ballrooms and meetings rooms provide many businesses with ample room for conferences and I am glad to see you felt they “worked great for 175 associates.” Our Housekeeping staff takes pride in their work and demonstrating Four Diamond cleaning in our rooms. Ronald B, Thank you for taking the time to write a review of your stay at the Soaring Eagle Casino & Resort.

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